General terms & conditions
1) Conclusion of the contract
The prices quoted are valid for bookings from 01.01.2024 until the publication of a new price list. With your booking you make a binding offer to the landlord to conclude an accommodation contract. This can be done in writing, verbally or by telephone. Information provided by telephone, ancillary agreements & other assurances of any kind are non-binding & only form part of the contract if they are confirmed by us in writing. The contract shall only become binding for the lessor once we have confirmed it in writing.
2) Payment
a) Camping
50,-€ must be paid immediately upon booking (only applies to online bookings). When booking by e-mail, the deposit of 50,-€ must be paid within 14 days of receipt of the reservation confirmation, otherwise the reservation is deemed invalid.
The remainder will be charged on site on the day of departure plus various additional costs.
Online booking via our booking portal is only possible for a minimum stay of three nights.
b) Rental properties
In order to confirm your booking, a deposit of 5ß of the total amount must be paid immediately uponn booking. The remainder will be charged on the day of departure plus any additional costs. If we have not received the deposit within 14 days, we will be forced to cancel your booking.
Please also take note of our cancellation conditions under point 5b (cancellation of rental properties).
An online booking via our booking portal is only possible from a minimum stay of three nights.
c) Repayment
If the total amount is paid or transferred in full in advance, any costs paid in excess will neither be refunded nor credited in the event of early departure & will therefore be retained.
3) Additional costs
Please settle additional costs such as electricity consumption at reception on the day of departure.
4) Total rental price
5) Cancellation
a) Camping
You can cancel your booking in writing at any time up to & including the start of the booked date at 6:00 p.m. without giving reasons. To avoid misunderstandings, please only do so in writing, not by telephone. In the event of a rescission or cancellation, the deposit of 50,-€ will be retained.
Pitches that are not occupied one day after the start of the rental period at 9:00 a.m. & for which no written agreement has been made regarding later occupation can be used by the site management for other purposes, as can pitches that become available due to early departure.
If you cancel an online booking, the 50,-€ deposit will also be retained. If an early departure is considered, the total amount of the three nights booked must be paid.
b) Rental properties
You can cancel your booking in writing at any time up to the start of the booked period. To avoid misunderstandings, please only do so in writing, not by telephone. Our claim to the agreed remuneration remains valid even if you do not start your vacation; the reasons for the cancellation are irrelevant.
In the event of cancellation, the deposit of 50% of the total amount will be retained. We therefore recommend that you take out travel cancellation insurance. In the event of cancellation less than 30 days before arrival, the total amount must be paid. The landlord is obliged to pay compensation if the accommodation is not provided, up to a maximum of the agreed rental fee.
6) Rental properties
a)
Occupancy may be in accordance with the maximum number of people stated in the price table & only with the people stated.
b)
The tenants are obliged to treat the rented property & its contents with care & to use it only with the contractually agreed number of people. Please check your rented property, the inventory & other items on arrival. We wouuld like to provide you with the best possible service - we need your help to do this. Damage & lost inventory & other rental items are to be reimbursed by the tenant. The tenant is also liable for this fellow travelers. It is possible to take out special liability insurance.
c)
You must hand over the property tidy & swept clean. This includes: cleaning the dishes, cooking pots etc. emptying the refrigerator, disposing of the garbage. The keys will be handed over before departure.
We reserve the right to charge an additional cleaning fee of 100,-€ in the event of gross soiling or damage caused by dogs in the rental properties. Damage or repairs that exceed the cleaning fee will be invoiced separately.
7) Site rules
The tenant & his fellow travelers must observe the posted site rules, especially with regard to quiet hours (10 p.m. to 6 a.m.). In the event of gross violations, the landlord is entitled to terminate the contract without notice, even without prior warning. The tenant is then not entitled to a pro rata refund of the rent.
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8) Vouchers
If the voucher amount exceeds the invoice amount on departure, the remaining credit will not be paid out, but merely noted as a "credit note" in the booking.
9) Errors
We reserve the right to correct errors as well as printing & calculation errors.
10) Visitors
Only registered people may use the course. Day visitors must register at reception, overnight guests must pay the applicable prices including visitor´s tax.
11) Driving on the campsite
12) Liability
13) Arrival & departure
14) Price increase
15) Opening hours/ frost
Limited opening hours apply to the reception, restaurant & kiosk in the low season. The opening hours of the wellness area & the inifinity pool will be slightly changed or prostponed. Please note that fresh water is only available on our pitches throughout the summer months. In the winter months, the water is turned off at the pitches & is only ready for use again when, in the view of the site management, no more frost is to be expected.
16) Severability clause
Berchtesgaden, October 2024
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